TERMS OF SERVICE

Effective Date: October 22, 2025 Last Updated: October 22, 2025

These Terms of Service (“Terms,” “Agreement”) govern your use of the website klarlux-ny.com (“Website,” “Site,” or “Service”) and any related products and services (collectively, “Services”). This Agreement is legally binding between you (“User,” “you,” or “your”) and Klarlux (“we,” “us,” or “our”).

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. ACCEPTANCE OF TERMS

By accessing, browsing, or purchasing from klarlux-ny.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirement

You must be at least 18 years old to make purchases on our Website. By placing an order, you represent that you are of legal age to form a binding contract.

Users aged 13-17 may browse the Website but may not make purchases without parental or guardian consent.

2.2 Account Creation

When you create an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Be responsible for all activities under your account
Notify us immediately of any unauthorized use

2.3 Account Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms
You engage in fraudulent activity
You provide false information
Your account appears suspicious or abusive
At our sole discretion for any reason

3. ORDERS AND PRICING

3.1 Product Information

We strive to display product information accurately, including:

Descriptions, colors, materials, and sizing
Product images (colors may vary slightly due to monitor settings)
Pricing and availability

We do not warrant that product descriptions or other content are error-free, complete, or current.

3.2 Pricing

All prices are displayed in U.S. Dollars (USD) unless otherwise stated
Prices are subject to change at any time without notice
Price changes do not affect orders already placed
Prices do not include shipping, taxes, or customs duties (where applicable)

3.3 Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

Refuse or cancel any order at our sole discretion
Limit quantities purchased per person, household, or order
Reject orders that appear fraudulent or suspicious
Cancel orders if pricing errors occur
Discontinue products at any time

3.4 Order Confirmation

When you place an order:

You receive an Order Confirmation Email (this confirms we received your order)
Order confirmation does NOT mean order acceptance
We accept your order when we ship it and send a Shipping Confirmation Email

3.5 Payment Processing

Payment Methods Accepted:

Credit Cards (Visa, Mastercard, American Express, Discover)
Debit Cards
PayPal
Other payment methods as available at checkout

Payment Processing:

All payments are securely processed through Stripe or PayPal
We do NOT store your full credit card information
Payment is charged when your order is processed
You authorize us to charge the payment method provided

3.6 Payment Verification

We may verify payment information and decline orders if:

Payment cannot be authorized
Billing information doesn’t match
Suspicious or fraudulent activity is detected

3.7 Pricing Errors

If we discover a pricing error after you’ve placed an order:

We will notify you of the error
Give you the option to cancel or proceed at the correct price
If you don’t respond, we may cancel the order and issue a full refund

4. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Key points:

Processing time: 1-3 business days
Transit time: 7-14 business days
Free shipping on orders $60+
Premium Shipping includes full insurance
Risk of loss transfers to you upon delivery

For complete details, see our full Shipping Policy.

5. RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.

Key points:

30-day return window from delivery
Items must be unworn with tags attached
Free return shipping (U.S. only)
Refunds processed within 10 business days of return receipt

For complete details, see our full Return and Refund Policy.

6. PROHIBITED USES

You may NOT use our Website or Services to:

Illegal Activities:

Violate any local, state, national, or international law
Engage in fraudulent activities
Facilitate illegal transactions

Harmful Conduct:

Harass, abuse, threaten, or harm others
Discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
Transmit hate speech or offensive content

Fraudulent Behavior:

Provide false, inaccurate, or misleading information
Impersonate another person or entity
Use stolen payment information
Engage in chargeback fraud or abuse return policies

Intellectual Property Violations:

Infringe copyrights, trademarks, patents, or other IP rights
Copy, reproduce, or distribute our content without permission
Use our brand name or logo without authorization

Technical Interference:

Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Disrupt or interfere with Website functionality
Use automated systems (bots, scrapers) without permission
Overload our servers or networks

Spam and Abuse:

Send unsolicited commercial communications (spam)
Engage in phishing activities
Create multiple accounts to abuse promotions
Manipulate reviews or ratings

Resale Restrictions:

Purchase products for unauthorized commercial resale without our consent
Use our products for any illegal purpose

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Our Ownership

All content on the Website is owned by Klarlux or our licensors, including:

Website design, layout, and functionality
Product designs and patterns
Logos, brand names, and trademarks
Text, graphics, images, and photographs
Videos, audio, and multimedia
Software and code
Product descriptions and marketing materials

7.2 Trademarks

“Klarlux” and our logo are registered trademarks. You may not use our trademarks without prior written permission.

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and use the Website for personal, non-commercial purposes
View and download content for personal use only
Make purchases for personal use

You may NOT:

Copy, reproduce, or distribute Website content
Modify, create derivative works, or reverse engineer
Use content for commercial purposes without permission
Remove copyright or trademark notices

7.4 User Content

If you submit content (reviews, comments, photos):

You grant us a worldwide, royalty-free license to use, display, and distribute your content
You represent that you own or have rights to submit the content
You waive any moral rights to the content

7.5 Copyright Infringement

If you believe your copyright has been infringed, contact us at: Email: hello@klarlux-ny.com Subject: Copyright Infringement Claim

Include:

Description of copyrighted work
Location of infringing content on our Website
Your contact information
Statement of good faith belief
Statement under penalty of perjury that information is accurate

8. DISCLAIMERS AND WARRANTIES

8.1 “AS IS” Basis

OUR WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

8.2 No Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

Merchantability: Products are suitable for their intended purpose
Fitness for Particular Purpose: Products meet your specific needs
Non-Infringement: Products don’t violate third-party rights
Accuracy: Information on Website is complete or error-free
Availability: Website will be uninterrupted or error-free
Security: Website is secure from viruses or harmful code

8.3 Product Quality

While we strive for quality:

Product colors may vary from images
Materials may have natural variations
Fit and sizing may vary
Products may have minor imperfections inherent to handcrafted items

8.4 No Guarantees

We do not guarantee:

Specific results from using our products
Products will meet your expectations
Website will always be available
All features will function perfectly
Third-party services will be reliable

9. LIMITATION OF LIABILITY

9.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KLARLUX’S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) IN QUESTION, OR $100, WHICHEVER IS GREATER.

9.2 Excluded Damages

WE ARE NOT LIABLE FOR:

Indirect Damages:

Lost profits or revenue
Lost business opportunities
Lost data or information
Loss of goodwill or reputation

Consequential Damages:

Inability to use products
Cost of substitute products
Damages resulting from third parties

Incidental Damages:

Emotional distress
Inconvenience
Time spent resolving issues

Special or Punitive Damages:

Exemplary damages
Multiplied damages
Statutory damages beyond actual losses

9.3 Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9.4 Third-Party Actions

We are not responsible for:

Shipping carrier delays, loss, or damage
Payment processor errors or security breaches
Customs authorities’ actions or fees
Third-party website content or actions
Actions of other users

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Klarlux, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

Your violation of these Terms
Your use of our Website or Services
Your violation of any law or third-party rights
Your content or submissions
Your fraudulent or illegal activities
Your negligence or willful misconduct

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

11.2 Informal Resolution

Before filing any legal claim, you agree to contact us at hello@klarlux-ny.com and attempt to resolve the dispute informally for at least 30 days.

11.3 Jurisdiction and Venue

Any legal action arising from these Terms must be filed in the state or federal courts located in New York County, New York. You consent to the exclusive jurisdiction of these courts.

11.4 Arbitration (Optional)

For disputes involving amounts under $10,000, either party may elect binding arbitration under the rules of the American Arbitration Association.

11.5 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

11.6 Time Limitation

Any claim must be filed within one (1) year after the claim arises, or it will be permanently barred.

12. PRIVACY

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Website, you consent to our Privacy Policy and agree to its terms.

13. THIRD-PARTY LINKS AND SERVICES

13.1 Third-Party Websites

Our Website may contain links to third-party websites or services not owned or controlled by Klarlux.

We are NOT responsible for:

Content, privacy policies, or practices of third-party sites
Accuracy or reliability of third-party information
Products or services offered by third parties

13.2 Third-Party Services

We use third-party service providers (payment processors, shipping carriers, analytics):

These providers have their own terms and privacy policies
We are not responsible for their actions or failures
Your use of third-party services is at your own risk

13.3 No Endorsement

Links to third-party sites do not imply endorsement, approval, or partnership.

14. MODIFICATIONS TO TERMS

14.1 Right to Modify

We reserve the right to modify these Terms at any time for reasons including:

Legal or regulatory changes
Operational improvements
New features or services
Addressing security concerns
Clarifying existing terms

14.2 Notification

When we make changes:

We update the “Last Updated” date at the top
Material changes may be announced via email or Website notice
Changes are effective immediately upon posting

14.3 Continued Use

Your continued use of the Website after changes constitutes acceptance of the modified Terms.

If you do not agree with changes, stop using our Services immediately.

15. TERMINATION

15.1 Your Right to Terminate

You may stop using our Services at any time by:

Discontinuing Website access
Closing your account (contact us)
Unsubscribing from emails

15.2 Our Right to Terminate

We may suspend or terminate your access immediately, without notice, if:

You violate these Terms
You engage in fraudulent activity
Your account poses security risks
At our sole discretion

15.3 Effect of Termination

Upon termination:

Your right to use the Website ends immediately
Outstanding orders may be cancelled
Unpaid amounts become due
Sections that should survive termination remain in effect (warranties, liability, indemnification)

16. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

That provision will be modified to the minimum extent necessary to make it valid
If modification is not possible, the provision will be severed
All other provisions remain in full force and effect

17. WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the entire agreement between you and Klarlux regarding use of our Services.

These Terms supersede all prior agreements, communications, and understandings.

19. ASSIGNMENT

You may not assign or transfer these Terms or your rights under them without our written consent.

We may assign these Terms to any affiliate or successor without restriction.

20. FORCE MAJEURE

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters (earthquakes, floods, fires)
War, terrorism, civil unrest
Government actions or regulations
Pandemics or health emergencies
Labor strikes or disputes
Utility failures or internet outages
Supplier or carrier failures

21. ELECTRONIC COMMUNICATIONS

By using our Website, you consent to receive electronic communications from us, including:

Order confirmations and shipping notifications
Policy updates and changes
Marketing emails (you can opt out)
Customer service communications

Electronic communications satisfy any legal requirement for written communication.

22. LANGUAGE

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

23. HEADINGS

Section headings are for convenience only and do not affect interpretation of these Terms.

24. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms:

Klarlux United States 📧 Email: hello@klarlux-ny.com Subject Line: “Terms of Service Inquiry”

Response Time: 24-48 business hours (Monday-Friday, excluding holidays)

ACKNOWLEDGMENT

BY USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR WEBSITE OR SERVICES.

Last Updated: October 22, 2025

Thank you for choosing Klarlux – Transparent Luxury, Honest Pricing.